Last Updated: March 2025
Thank you for purchasing our products on the website https://chordie.ai ("Product") by NineG Uygulama Geliştirme ve Pazarlama A.Ş. ("NineG" or "Company"). The Company offers you a refund right for purchases made directly on the Website if you are not satisfied with the Product, provided that the conditions set forth in this Refund Policy are met, in addition to any mandatory refund rights under applicable law.
1-Payment Methods
You can pay for your purchase via debit or credit card, with payment processed through the Paddle payment system or PayPal. Payment will be charged to the payment method you provide at the time of purchase. You authorize us to charge the applicable fees to your selected payment method.
2- Refunds
General Rule: All purchases are considered final and non-refundable. We do not offer refunds or credits for partially used purchases, except as required by law or under specific company criteria.
Refund Requests Within 7 Days: To qualify for a refund, you must submit your request within 7 days of purchase directly from our website. Eligibility depends on usage.
Exceptions: Requests after 7 days are non-refundable.
General Conditions: Refunds or exchanges are not available if the conditions above are not met. If an alternative refund option (e.g., free trial) is selected at checkout, that policy overrides this Refund Policy.
3- Chargebacks / Disputes
If you initiate a chargeback or reverse a payment, we may immediately disable or terminate your account at our sole discretion. We reserve the right to contest any chargebacks by providing evidence that the transaction was authorized.
4- Changes to This Refund Policy
We may change or terminate our refund terms at any time. Changes will be communicated via our Website, email, or other visible means. If you disagree with any changes, you may stop using the Product before the changes take effect. We recommend taking a screenshot of this policy for future reference.
Contact Us
If you have any questions or suggestions about the Refund Policy, please contact us at: chordie@scate.ai